Every session has check-in and check-out dates and times. Outside them, the guest’s link politely refuses. You never switch anything on or off manually.

In the charger’s settings, add availability windows — days of the week plus start and end times (overnight windows that cross midnight are fine). The charger only operates inside them, whatever the session says. Use it for “weekends only” or “never during business hours” rules.

On a session, set a daily charging window — e.g. 10pm–7am — to keep charging in off-peak hours. Guests see the hours on their page and get a friendly message outside them.

In Account Settings → Calendar Sync, paste your Airbnb calendar (.ics) link and choose the charger(s). Bookings become sessions automatically — named “Airbnb guest #1, #2…” since Airbnb calendars don’t include guest details — and it re-syncs hourly. Moved bookings update; cancelled ones clean up. Sessions you’ve edited by hand, started, or that have payment activity are never touched. Add the guest’s real name or email any time to personalise the welcome email.

Hosts can always start or stop a charger directly from the dashboard, regardless of windows and schedules. Overrides are time-limited so a forgotten override can’t leave the charger open forever.

On the Insights page, click Set up payouts and complete the short hosted verification form — identity and bank details. There’s no separate payment-provider account or dashboard to manage. Until you’ve done this, your earnings queue up safely and the banner shows what’s waiting.

Automatically, after each paid stay or per-kWh settlement. An hourly sweep also catches anything pending — including the backlog from before you connected your bank. Your Insights page shows paid and owed totals per currency.

Insights (main navigation) covers usage for everyone, plus — depending on plan — revenue/commission/net per currency, charts, an hour-by-weekday activity heatmap, profit after your electricity tariff, and CO₂-avoided estimates. Reporting depth by plan: Free = usage & environmental; Pay-As-You-Go adds money views and CSV export; Pro adds the heatmap, profit and the financial-year report; Enterprise adds per-location breakdowns.

Pro and Enterprise hosts get a printable FY report with country presets (AU, UK, NZ, US, CA or custom dates) — print it or email it to yourself from the report view. Monthly statements with revenue, commission and net are emailed automatically on paid plans.

Account Settings → Subscription: upgrade to Pro ($19/month, 0% commission) self-serve by card, and manage or cancel billing from the same place. Cancelling moves you to Pay-As-You-Go — nothing else changes. Enterprise is arranged with us directly.

Check the charger has internet (most drop OCPP silently when Wi-Fi hiccups) — once it reconnects, the status comes back on its own, and the refresh icon next to the Online/Offline badge in My Chargers re-checks it on the spot. If it has never connected, re-check the OCPP server URL and username in the charger’s own settings — they must match what Guest Charge issued during setup exactly. Lost the OCPP password? It’s only shown once, so use Generate a new OCPP password on the charger in My Chargers and enter the new one into the charger. Our Supported Chargers page has model-specific notes.

Open the session in your dashboard and check: are today’s date/time inside the stay? Is a payment still pending (the page will say so)? Is a nightly window closing access right now? Regenerating the URL fixes a mangled link in seconds.

The unlock is usually instant. If not, the guest’s page re-checks payment automatically when it refreshes — have them reload once. Persistent cases: check the session’s payment status in your dashboard, then raise an in-app support ticket and we’ll trace the payment.

Use the host controls to stop the session remotely. If the charger itself is wedged, a remote restart from the charger’s page usually clears it — physical power-cycling is the last resort, not the first.